Privacy Policy

1. Who is responsible

RODDEN & CO HONEY LIMITED (NZBN 9429037279769) is the data controller for personal information collected through roddenhoneyco.com. We handle your information in line with the New Zealand Privacy Act 2020.

2. What we collect

• Order details: name, email, shipping and billing address, items ordered.
• Payment information: processed by Stripe or PayPal — we receive confirmation and the last digits of your card, not the full card number.
• Communications: messages you send us by email or contact form.
• Usage data: basic, privacy-respecting analytics (pages visited, device type) to improve the site.

3. How we use it

• To process, ship and support your order.
• To send order confirmations and service messages.
• To prevent fraud and keep the shop secure.
• To send marketing emails only if you opt in — you can unsubscribe at any time.

4. Who we share it with

We share data only with providers that help us operate, under their own safeguards:

• Stripe and PayPal — payment processing.
• Shipping carriers — to deliver your parcel.
• Hosting & analytics — to run and measure the site.

We do not sell your personal information.

5. Cookies

We use essential cookies (for your basket and security) and limited analytics cookies. You can control cookies through your browser settings.

6. Data retention

We keep order records as long as needed for accounting, tax and warranty purposes, then delete or anonymise them.

7. Your rights

You may request access to, correction of, or deletion of your personal information. Email support@roddenhoneyco.com and we will respond within a reasonable time.

8. International transfers

As we ship worldwide and use international providers, your data may be processed outside New Zealand. We take reasonable steps to ensure it remains protected.